Privacy Policy
This policy explains how Basing Roofworks handles personal information connected with this website, roofing enquiries, quotations and any work that follows.
Last updated: 18 August 2026
1. Who we are
Basing Roofworks is the trading name used for this Basingstoke roofing website and its associated enquiries.
For the personal information described in this policy, the business identified on any written quotation or contract is the data controller. That means it decides why and how personal information is used.
Basing Roofworks
Verified privacy contact details will be published before launch.
2. Information we may collect
The information collected depends on how you contact us and whether an enquiry progresses to a quotation or roofing work.
- Identity and contact details, such as your name, telephone number, email address and correspondence address.
- Property and enquiry details, such as the postcode, roof type, visible problem, photographs and access information you choose to provide.
- Quotation and contract records, including the proposed scope, appointment information, agreed changes, invoices and payment status.
- Communications, complaints, feedback and records of how an enquiry or job was handled.
- Technical information made available to our hosting or security providers, such as IP address, browser type, device type, access time and requested pages.
The quote and contact forms displayed on this site are not yet connected to an email service or CRM. Submitting them does not currently transmit the entered details to us. This policy will be reviewed when live form delivery is enabled.
3. How and why we use information
| Purpose | Typical information | Lawful basis |
|---|---|---|
| Responding to an enquiry and preparing a quotation | Contact, property and enquiry details | Steps requested before entering a contract; legitimate interests where appropriate |
| Arranging and carrying out agreed roofing work | Contact details, property information, scope, appointments and communications | Performance of a contract |
| Invoices, accounting and legal records | Identity, transaction, contract and payment records | Legal obligation and legitimate interests |
| Protecting the website and handling disputes | Technical logs, correspondence and job records | Legitimate interests in security and establishing or defending legal claims |
| Optional analytics or marketing, if introduced later | Only the information covered by the consent request | Consent, where consent is required |
We do not sell personal information.
We do not currently use personal information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Who information may be shared with
Information is shared only where reasonably necessary for the purpose for which it was collected.
- Website hosting, IT, email and form-delivery providers used to operate the site and respond to enquiries.
- Roofing contractors, scaffolders, suppliers or other specialists involved in preparing or completing an agreed scope, where this is necessary and appropriate.
- Accountants, insurers, legal advisers and other professional advisers.
- Public authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.
Some technology providers may process information outside the UK. Where this happens, appropriate safeguards required by UK data-protection law must be used.
5. How long information is kept
Personal information is kept only for as long as reasonably needed for the relevant purpose.
- Enquiries that do not progress to work are normally kept for no longer than 24 months after the last meaningful contact.
- Quotations, contracts, invoices and job records may normally be kept for up to six years after completion or the last transaction, where required for accounting, insurance or legal purposes.
- Complaint or dispute records may be kept for as long as needed to resolve the matter and meet any applicable limitation period.
- Browser-storage durations are explained in the Cookie Policy.
Information may be kept for longer where there is a legal requirement, an active dispute or another documented reason.
6. Security
Reasonable technical and organisational measures should be used to protect personal information against unauthorised access, loss, misuse or alteration.
No internet transmission or storage system can be guaranteed completely secure. Please do not send unnecessary sensitive information through a general roofing enquiry.
7. Your data-protection rights
Depending on the circumstances and lawful basis, you may have the right to ask for access to your personal information, correction, deletion, restriction, portability or to object to its use.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before it was withdrawn.
We may need to confirm your identity before responding. Data-protection requests are normally answered within one month, although the law allows additional time in some cases.
8. Cookies and browser storage
This site currently uses limited first-party browser storage for presentation and to remember that the cookie notice has been closed.
No analytics or advertising cookies are currently set. See the Cookie Policy for the current storage list and how to manage it.
9. Questions, complaints and policy changes
Questions or requests about personal information can be made using the verified business contact details that will be published before launch.
If you are not satisfied with the response, you can complain to the UK Information Commissioner’s Office. Details are available at ico.org.uk/make-a-complaint.
This policy may be updated when the website, enquiry process, suppliers or legal requirements change. The date at the top identifies the latest published version.