Terms and Conditions

1. About these terms

Basing Roofworks is the trading name used for this website and associated roofing enquiries. The legal supplier will be identified on any written quotation or contract.

“We”, “us” and “our” mean the legal supplier identified on the written quotation or contract. “You” and “your” mean the customer requesting or purchasing the services.

These terms are intended to sit alongside the accepted written quotation, agreed scope and any written variation. If there is a conflict, the more specific written term agreed for the job will normally take priority, except where the law does not allow a consumer right to be limited.

2. Website use

The website provides general information about roofing services in Basingstoke and Basingstoke suburbs.

Descriptions, photographs and guidance on the website are not a survey, diagnosis, quotation or promise that a particular solution is suitable for a property.

You may use the site for lawful personal or business enquiries. You must not interfere with its security, attempt unauthorised access or reuse its content in a misleading way.

3. Enquiries, quotations and the contract

An enquiry or site visit does not by itself create a contract for roofing work.

A quotation should identify the legal supplier, the property, proposed scope, price or pricing basis, payment stages, assumptions, exclusions and its acceptance period.

A contract is formed only when the quotation is accepted in the stated way and we confirm that acceptance, or when both parties otherwise agree the work in writing.

Estimates are approximate and are not fixed quotations. Where a price cannot be confirmed until access, opening-up or investigation takes place, that limitation should be stated before the relevant work begins.

4. Prices and payment

The accepted quotation sets out the price, whether VAT applies, any deposit, staged payments and the final payment date.

No deposit, cancellation charge, interest rate or warranty period is assumed unless it is stated in the accepted quotation or another written agreement.

If additional work is reasonably required, we will explain the reason and seek written agreement to the change and any price effect before proceeding, except where immediate action is reasonably necessary to make the property safe or prevent further damage and it is not practicable to obtain instructions.

5. Carrying out the work

Services supplied to a consumer will be performed with reasonable care and skill.

Start dates and completion dates are estimates unless expressly agreed as fixed. Roofing work may be affected by weather, safe-access requirements, scaffolding, material availability, hidden conditions and third-party approvals.

We will take reasonable steps to protect the work area and leave it reasonably tidy. Waste removal, salvage and disposal arrangements should be identified in the quotation.

6. Your responsibilities

You must provide accurate information about the property and the issue being investigated.

• Provide safe, reasonable and timely access to the property and relevant roof or loft areas.
• Tell us about known hazards, fragile surfaces, asbestos or suspected asbestos, hidden services, animals and any other material safety issue.
• Obtain permissions for which the property owner or occupier is responsible, including landlord, freeholder, neighbour, planning, listed-building or conservation consent where applicable.
• Provide reasonable access to electricity or water if the agreed work requires it.
• Protect or remove vulnerable possessions from the work area when asked.

If these responsibilities are not met, work may be paused and reasonable additional cost or time may be added only where this is permitted by law and properly explained.

7. Roof condition, access and unforeseen work

Roofing defects can be concealed by coverings, underlay, insulation, previous repairs or restricted access.

A visual inspection or quotation cannot guarantee that every hidden defect has been identified. If previously concealed damage is found, we will explain it and agree any change in scope before additional work is carried out.

Opening-up or temporary weatherproofing will be undertaken only where included in the scope or separately authorised.

8. Materials and matching

Materials will be those stated in the accepted quotation or an agreed reasonable equivalent where the original product is unavailable.

Existing tiles, slate, mortar, leadwork, roofline products and finishes weather over time. A reasonable match may be sought, but an exact colour, texture or age match cannot be guaranteed unless expressly agreed in writing.

Manufacturer warranties, if applicable, are provided on the manufacturer’s terms. Any separate workmanship guarantee will apply only where its duration and conditions are confirmed in writing.

9. Cancellation and changes

If you are a consumer and the contract is agreed at a distance or away from our business premises, you may have a statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.

If you ask for work to start during that cancellation period, you may be required to make an express request. If you then cancel, you may have to pay a proportionate amount for work already performed and reasonable costs for specially ordered or non-returnable materials, where the law permits.

The cancellation right may not apply in every situation, including certain urgent repair requests or services completed after the required request and acknowledgement. Nothing in these terms removes a cancellation right given by law.

To cancel, send a clear statement using the verified contact details in the accepted quotation or contract. Please include your name, property address, quotation reference and the service being cancelled.

10. Consumer rights and complaints

Nothing in these terms affects statutory consumer rights, including the right for services to be performed with reasonable care and skill and for information relied on when entering the contract to be binding where the law provides.

If you believe there is a problem, contact us promptly and allow a reasonable opportunity to inspect it. Where the law requires repeat performance or another remedy, that remedy will be provided in accordance with your statutory rights.

Complaints should first be sent using the verified contact details in the accepted quotation or contract. We will review the agreed scope, relevant records and the condition complained of before responding.

11. Liability

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for loss caused by inaccurate information, unsafe or unavailable access, a defect outside the agreed scope, pre-existing deterioration that could not reasonably be identified, or a failure to follow reasonable maintenance or safety advice.

If you use the services for business purposes, any additional business-specific limits should be set out in the accepted contract.

Nothing excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or rights that cannot legally be excluded.

12. Events outside reasonable control

Neither party is responsible for delay caused by an event outside reasonable control.

We will communicate material delays where reasonably possible and take reasonable steps to reduce their effect. If a substantial delay makes the contract impracticable, the parties should discuss rescheduling or ending the affected work and payment for work already properly completed.

13. Privacy, intellectual property and links

Personal information is handled as described in the Privacy Policy and Cookie Policy.

Website text, branding and original graphics may not be reproduced commercially without permission. Links to third-party websites are provided for convenience and do not make us responsible for their content.

14. General terms and governing law

If one provision is found unenforceable, the remaining provisions continue to apply.

A delay in enforcing a right does not waive that right. Changes to an agreed roofing contract should be recorded in writing.

These terms are governed by the law of England and Wales. Consumers retain any right to bring proceedings in another UK jurisdiction where mandatory law allows.

15. Contact

This page may be updated for future contracts. The terms applying to an existing contract remain the version incorporated when that contract was agreed, unless both parties agree a lawful change.